If for any reason you are not satisfied, you can return the item (s) within 30 days of receipt. The item must be in its original, unused condition and without any signs of wear or scratches. Please contact us for detailed information. For more information on hassle-free returns, please visit the page with unseren Ruumlckgaberichtlinien.
Alle unsere Produkte unterliegen strikten Qualitätsrichtlinien. Sollten Sie dennoch ein Problem haben, kontaktieren Sie uns bitte über: questions@emmanuela.gr
If you have any questions or would like further information, please contact us at questions@emmanuela.gr
If you need more help choosing an item or if you have difficulty ordering, please be sure to contact us at: questions@emmanuela.gr
No, you do not need to create an account. You can place the order as a guest customer. With an account, however, you can save your personal details and addresses in order to be able to use the fastest ordering process for future purchases from us.
To change the personal information, click on "My Account" and then select the information you want to change.
To change your password, click on "My Account" and then on "My Profile".
If you have lost or forgotten your password, click on "Forgot your password" on the login page of your account and follow the instructions.
Yes, sales tax is calculated for online purchases and is included in the product price.
We always take advantage of the latest available online security features by working with the most reputable organizations like Stripe, complying with the latest and most stringent EU Payment Directive PSD2, and providing encryption services with the highest level of security. & nbsp;
During the credit purchase process, the customer is automatically transferred to a secure server at the bank, where the transaction is secured with the latest services (verified by Visa, MasterCard Secure Code). All data electronically transmitted by the customer to the bank (credit card data) as well as their transfer from the bank to VISA, Electron VISA, American Express, Maestro, MasterCard and Diners Club are covered by SSL 256-bit, the most powerful encryption ; Now available worldwide. The verification is carried out for every transaction via the 3D Secure Network system and the MASTERCARD from VISA.
Card details are only allowed to be verified during the verification process. and billing can be used. The transactions you make in our online shop using credit cards are absolutely secure.
Emmanuela-schmuck.de does not collect or save your credit card information in any way. Therefore, you will have to re-register it every time you use your credit card to make transactions through this website.
You will be informed by email or SMS at every stage of the order process. You can also check your order status in the "My Account" area on our website.
Unfortunately, we currently do not accept gift cards as a payment method online.
Yes, as long as you have not completed the payment, you can cancel an item from your order at any time. To cancel an item after payment, please contact us via: questions@emmanuela.gr
If you want to cancel your order but it has already been shipped, you have the option to return the item to us and receive a full refund from us, excluding the shipping costs. Please be sure to contact us at questions@emmanuela.gr for more information.
The most common reasons why you cannot complete an order are the following:
.Please check that the contact details you have provided are complete.
. Make sure the item is available and in stock.
Try a different credit card or payment method.
For more information or assistance, please contact us at: questions @ emmanuela. gr
Yes, we offer worldwide shipping to any delivery address worldwide. You can find more information about shipping times on our shipping page.
The final total price will be displayed at the end of the ordering process. All prices are calculated in the displayed currency and the exchange rate is set by the bank to convert the amount into your local currency at the current exchange rate.
If you think this is the case, please contact us via: questions@emmanuela.gr
If you find that one of the items is missing, please be sure to contact us at questions@emmanuela.gr and we will try to resolve the problem.
If that happens, please be sure to contact us via questions@emmanuela.gr and you will receive information on how to proceed.
If you are not at home when the delivery arrives, the courier will leave a card with details on how to reschedule the delivery.
We use DHL Express International for Germany and the other EU countries, the USA, Mexico and Canada. Shipping only takes 1-2 days after shipping.
The shipping costs for Germany and the rest of the EU, Great Britain, the USA, Canada and Mexico are 8.90 euros and are determined regardless of the number of items per order. Therefore, ordering more than one item per order is more economical than ordering separate orders.
Ready as a gift! All items shipped are carefully packed in specially designed gift boxes. The package contains a bag with the company logo in boutique quality and a gift box!
Once the order has been shipped, you will receive an email with a tracking number that you can use to follow your order status. You can then enter this number on the DHL website to receive a detailed overview of your shipping status.
Yes, proof of identity and a signature are required.
We ship all orders within 3 working days from the day you placed them.