Privacy Policy

At "Emmanuela - handcrafted for you" we take your privacy and your trust very seriously. This privacy and cookie policy ("Privacy Policy") is intended to set out how personal data that is collected from you via our website (the "Website") is protected, used, stored and processed by us in order to communicate with you and to provide you with excellent service in compliance with the applicable data protection law (Regulation (EU) 2016/679 - hereinafter referred to as "GDPR").


This privacy policy does not apply to websites that you may be able to access through links on the website and / or through third party activities. Please make sure you read all relevant guidelines on third party websites before proceeding. "Emmanuela - handcrafted for you" is not responsible for the collection or use of your personal data by these third party websites.

The VAT identification number for "Emmanuela - handcrafted for you" is EL053866282. Our business address is: Emmanouela Alevizopoulou, Gymnasiou 15, Chalkidona, 57007, Greece.

What personal data do we collect from you and why?
We collect and process the following types of information about you:

1.Information We Collect About You:

  • when you register for our newsletter;
  • when participating in competitions and raffles take part;
  • if you register on the website by telephone or e-mail or provide personal data that you enter yourself or that we enter at your request in the store via a customer card;
  • when you place an order on our website;
  • when you ask us to receive personalized online content such as targeted advertising;
  • when you contact us or correspond with us (e.g. by phone, email or otherwise) to learn more about a product or our customer service, to report a problem with the website or a product, or for some other reason.

With your consent, we process the following personal data that you provide when interacting with the website and using the associated services and functions. The data can include your first and last name, title, gender, date of birth (day, month and year), email address, telephone number, address, financial information (such as credit or debit card details), delivery address and billing address, and any other information which you consider necessary to communicate to us.

The information collected through our website is matched with personal information that you may have given us in our stores. This is done to help us keep the data we have about you correct and up to date.

In any case, even without your prior consent, we may process your data in order to to comply with legal obligations under laws, regulations and EU law, to exercise rights in legal proceedings, to pursue our own legitimate interests and, if applicable, in all cases provided for in Articles 6 and 9 of the GDPR. The processing takes place both computer-assisted and on paper and will always include the implementation of the security measures provided for under applicable law.

2. Information we receive about you from other sources:

We work closely with third parties, such as business partners, subcontractors for engineering, payments and delivery services, advertising networks, and providers of analysis and search information. Whenever we receive information about you from these third party providers, we will always ask for confirmation that they are providing us with the information in accordance with data protection laws and that they are transparent to you about the fact that they can share your information with us. We can use this information to ensure that our records about you remain up-to-date and correct.

Why do we use your data?
We can use and share thenon-personal information we collect about you without restriction.

"Emmanuela – handcrafted for you" uses the above-mentioned personal data recorded about you for the following purposes (purposes for which we need your consent are marked with #):
# to fulfill obligations under any contracts entered into between you and us and to provide you with information, products and services that you request from us, i.e. Process and complete your orders and process your payments;
# to remind you of items that you have placed in your shopping cart but not bought;
# to tailor the content on our website to your needs and preferences;
# to prevent fraud, security breaches, legal violations and other misuse of the Website to avoid detecting and reviewing, and to enforce our terms and conditions that youhere can find;
# to deal with any questions, notices, concerns or complaints that you have directed to us;
# for our internal operations, including data analysis, testing purposes, research, statistical purposes and problem solving;
# to provide you with information about other products and services that we offer that are similar to those that you have already purchased or requested from us. We will only contact you by email with such information if you have consented to this. More information can be found below under the heading "Legal basis for processing";
# to send you relevant advertising, such as newsletters;
# to make suggestions and recommendations to you about other products or services that may be of interest to you; and
# to carry out automated decisions and profiling in order to identify what kind of advertising you might want to see from us, for example by creating individual or group profiles.

Your data can in any case, even without your consent, be sent to Purposes of compliance with laws, regulations, EU law (Art. 6.1. (C) of the GDPR, to compile statistics on the use of the website and to ensure its proper functioning (Art. 6.1. (F) of the Regulation), for Enforcement of the code of conduct of "Emmanuela - handmade for you" and processed for the establishment or defense of legal claims in the interests of our company.

What is the legal basis for processing your data?
For some of the purposes of using your personal data (as described above) there is a legal basis under applicable data protection laws, on the basis of which we may use such personal data without your consent (these purposes are not marked with #).

This includes, for example, if it is necessary for us to use the information to conclude a contract or to take steps at your request before concluding a contract with you, for example processing your order, providing aftercare and support for you or the Manage online account platform that we make available to you. It also includes circumstances (as described below) in which we have a legitimate interest in using your information, provided that your rights and interests are adequately taken care of:

# to ensure that we efficiently organize our database and understand how our customers make purchases in different areas of the world;
# to send you promotional communications. You can unsubscribe from our promotional communications at any time by clicking the "unsubscribe" link at the bottom of each email or by contacting us at info@emmanuela.gr;
# to make you personalized offers on our website and via social media channels such as Facebook and Instagram and to place advertising banners on third-party websites;
# to investigate and analyze your data (including purchase information) as this helps us better understand our customers who they are and how they interact with "Emmanuela - Handcrafted For You"
# to improve and ensure the security of the website (for example for statistical and analytical purposes, for test purposes and for problem solving); and
# to ensure that you are aware of any changes to the website or to the terms of this privacy policy.

Where we have a legal basis to use your information without consent (as described above), this Privacy Policy fulfills our obligation to process personal information fairly and lawfully and in a manner that you would expect given the nature of our relationship with you, by adequately communicating and explaining to you the manner in which your personal data will be used.

Where your consent is required for our use of your personal data by ticking the appropriate box or otherwise giving your consent (for example by email, by providing non-mandatory information, personal consent in store or on a customer card), you consent to our use of that personal data Information for the purposes covered by the specific consent you have given. For example, we will only use your personal data for advertising purposes if we have your consent.

Advertising newsletter and contact with you
If you have given us your consent, we will provide you with information on products, services, events, special sales and marketing of "Emmanuela - handcrafted for you" (including personalized online content and advertising, social media platforms or our online) -Partner).

1. Our mailing list
We will ask you if you would like to receive promotional communications from us when you tick the appropriate box, when you check out, when you register for newsletters or updates, or when you register with us, via the website, by phone, by email or in business with the personal customer card. With your consent, we will use your e-mail address as a convenient method of communication to contact you about your order or for any reminder services you may use.

2. Can I unsubscribe from the mailing
We will email you special offers and promotions. If you do not want to receive any offers or promotions by email, simply click on the unsubscribe link available in every email. You can unsubscribe at any time.

3. Will you pass my data on to third parties?
We will never give your email address to third parties for marketing purposes (unless they contact you on behalf of "Emmanuela - handcrafted for you"). We respect your privacy and are committed to protecting it.

Your privacy as an individual and as a customer is important to us, so we will not use the information you provide on this website to find out more about you than is necessary to fulfill your order or to provide services such as new notifications or reminder services. All personal data that is collected by us through your use of this website is stored electronically and is only used in accordance with the EU GDPR.

With regard to any transfer of data outside the EU, even in countries whose laws do not guarantee a level of protection of personal data similar to that required by EU law, the controller informs that the transfer will in any case be in accordance with the dated GDPR approved methods should be carried out.

How do we protect the information we hold about you on our internal systems?

We protect your privacy in several ways: the personal data is entered in full compliance with data protection laws on our computer system, including security and confidentiality profiles and based on principles of correct practice, legality and transparency in processing. Access to customer account information is limited to those who need access to get their jobs done. We use full login and password controls on our systems. All phone calls are recorded and monitored for training and security purposes. Confidentiality and database access are regularly checked and updated as necessary to protect your personal data even better.Personen, die Zugriff auf die Daten by "Emmanuela - handmade for you"we have, employees with the authority to process personal data. In particular, these are employees in the following departments: IT and administration, customer service, marketing and other employees who have to process the data in order to carry out their tasks.

Who will we share your personal information with?
Your data can be stored in a database that we can access. We do this to efficiently manage our databases and to understand how our customers make purchases in different parts of the world.
We may also share your data with the following categories of selected third-party providers in accordance with this privacy policy:

  • Service providers (e.g. IT service providers), business partners, suppliers and subcontractors for the performance of any contracts that we enter into with you (such as, but not limited to, website processes, payment services, delivery services, courier services, fraud investigations, debt collection, as well as partner and bonus programs);
  • Analytics and search engine providers who help us improve and optimize the website;
  • Law enforcement or regulatory authorities, or authorized third parties, in response to a screened and verified request relating to a criminal investigation or alleged illegal activity or other activity carried out through the Website that poses legal risks or liability to us and / or the user or a third party could suspend; and
  • other business companies should we plan to merge with that business company or be acquired by it. If such a merger takes place, we will require the new merged entity to follow this privacy policy with respect to your information.

These third-party providers, who can receive your data, will process this data for the purposes mentioned above and in accordance with the applicable laws. "Emmanuela - Handcrafted For You" will keep a list of third party vendors with whom data is shared; this will be available on request.

Why do we keep your data and how can you access it?
We will keep your data for as long as is absolutely necessary for us to provide you with the relevant services, for as long as you wish to stay in contact with us, or for as long as necessary for customer support deliver related reports and analysis. Even if you request that your data be deleted, we may keep it in a form that does not identify you. If there is a reasonable need or necessary to comply with legal or regulatory requirements, resolve conflicts, prevent fraud or abuse, or enforce our Terms and Conditions, we may also retain some of your information as needed, even after you have closed your account or they are no longer needed to provide the services to you. If you have not consented to us using your data for advertising purposes, we will keep your data for 6 years after you have made a purchase from us.

What are your rights
You have the following rights in relation to your personal information:

• Access. You have the right to access the information we hold about you and an updated list of the individuals who have access to your information. We will need proof of your identity from you before we can provide you with any personal information.
• Rectification or deletion. You have the right to request that we correct or delete any personal data that we hold about you (unless we are legally authorized or obliged to keep them)
• Restriction. You have the right to limit the use of your personal information if the information is incorrect, our use of the information is illegal, or we no longer need the information for the purposes for which we are holding it.
• Change your preference settings. You can change your preference settings for data processing at any time. For example, if you have given your consent to direct marketing but have changed your mind, you can opt out of receiving promotional communications by contacting us using the methods below or by clicking the "Unsubscribe" link found in each communication, that you will receive.
• Automated decisions. If you have any questions about our automated decision-making processes or how accurate they are, please let us know or read how to change your preference settings above.
• Data portability. You have the right to receive personal data that we have stored about you in a structured, electronic format and to transfer it to another data administrator if it concerns (a) personal data that you have made available to us, and (b) if we process this data on the basis of your consent (e.g. your consent to receive advertising) or conclude a contract with you (e.g. to manage your online account).
• Complaints. If for any reason you are not satisfied with the way we have handled your personal information, please contact us.

To exercise your rights above, please write to us at Emmanuela - handmade for you, Emmanouela Alevizopoulou, Gymnasiou 15, 57007 Chalkidona, Greece or send an email to: info@emmanuela.gr

If you want us to stop processing your personal data in a certain way or to delete your personal information, and this type of processing or information is required to make it easier for you to use the website or it is necessary for us to do so To enable the provision of a service (such as managing your online account), you may not be able to use the website or the service as before.

This does not include your right to object to direct mail, from which you can at all times without restriction Can make use of it. Please allow at least 3 working days to process your request. br>
The above rights do not extend to non-personal data.

What are cookies and what do we use them for?
There are two types of cookies that can be used during your visit to the "Emmanuela - handmade for you" website:

  • Technical cookies: These are necessary for the website to function correctly and for the user to be able to surf the web; without it, the pages may not be displayed correctly to the user or he may not be able to use certain functions.
  • Profiling-Cookies: These are used to create user profiles in order to send advertising messages that correspond to the preferences shown by the user while surfing

Cookies, whether "technical" or for "profiling", can also be classified as

• Cookies for website functionality: These cookies are used to identify a user from one page view to the next and are essential to enable browsing the website, e.g. to save certain user settings. Without them, certain services (e.g. the use of the shopping cart) could not be provided on the website.
• Analytical cookies: These cookies are used to measure and analyze how visitors use the website (e.g. website traffic, total number of sales on the website, pages that are most frequently visited or pages on which visitors receive an error message) To continuously improve the website and the shopping experience for customers. All information collected by these cookies is anonymous and is not used to identify you.
• Customer preference cookies: Functionality cookies store your preferences and behavior and help us to personalize your purchase. So if you decided on your last visit to see the .de page in English and were shown prices in £ s, this will be shown to you the next time you visit.: These cookies can be used so that we can deliver personalized advertising that is more relevant to you. They also limit how often you see one of our ads online and help us measure how effective our marketing campaigns are.
• Third party cookies: "Emmanuela - handcrafted for you" works with third parties for marketing and advertising purposes. These cookies allow us to make informed decisions about what our customers want from us. Third party providers can use a mixture of both session and persistent cookies. All information collected through these cookies is anonymous.
• Delete or manage cookies: If you wish, you can set your browser so that it does not accept cookies. You should still be able to use our website without cookies being activated. However, it must be pointed out that deactivating cookies may restrict your use of the website and / or prevent you from using the full range of functions and services available.

reCAPTHCA
We can use the reCAPTCHA service from Google Inc. (Google) to protect your entries via Internet entry forms on this website. This plug-in checks whether you are a person in order to prevent spam bots from using certain functions (especially comments) on the website. This plug-in query includes sending the IP address and any other data required by Google for the Google reCAPTCHA service. For this purpose, your entries are transmitted to Google and used by Google. However, your IP address will first be shortened by Google in the member states of the European Union or in other states that are contracting parties to the Agreement on the European Economic Area and are therefore anonymized. Only in exceptional cases will a full IP address be sent to a Google server in the USA and only be shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the service. The IP address provided by reCaptcha from your browser will not be merged with other Google data. This data collection is subject to the data protection regulations of Google (Google Inc.).

You can find more information on Google's data protection provisions at:https://policies.google.com/privacy?hl=de

By using the reCAPTCHA service, you consent to Google processing data about you in the manner described above and for the purposes mentioned above.

Wie führen wir Änderungen an diesen Richtlinien durch?
We will notify you of changes to this privacy policy by posting the changed policy on the website.
If you do not agree to the new terms of the privacy policy, you should stop using the website, and if you are a registered user you can close your account with us within 30 days by contacting us at info@emmanuela.gr. Your account will be closed and you will not be bound by the new guidelines. You can also ask us to delete your information (as described above). Otherwise, your continued use of the site after the effective date of the changes will constitute acceptance of the new terms of this Privacy Policy.